Delivery Policy
Delivering our products to your doorstep promptly is the top concern of us - JOY OF OILING. We work very closely with timelines to ensure that you receive your orders timely and could enjoy the pleasure of oiling!
DELIVERY WITHIN MALAYSIA ONLY
We deliver all orders within Malaysia only.
For orders to be shipped outside Malaysia, please contact us via customercare@joyofoiling.com.my for further assistance.
HANDLING & PACKING
All orders are handled, packed and shipped within 1 to 3 business days (exclude Saturday and Sunday). Orders placed before 6pm of any business days will be shipped out on the the same day or the next business day; orders placed after 6pm of any business days will be shipped out in the next 1-2 business days.
During sales period, the ship out day may take up to 3 business days.
DELIVERY COSTS
We are integrating with different courier service companies such as GDEX, PosLaju, J & T, etc. Hence, our delivery rates are discounted rates offered by the courier service companies.
All delivery costs are borne by customers You may estimate the delivery costs after clicking 'Checkout' button. The delivery costs estimated by various courier service companies may be different from one and another. You may compare and choose the one you prefer to handle the delivery service for you. Delivery cost will be added to the total amount to be paid at the 'Checkout' section.
If your purchase value meets our minimum amount to be entitled for free shipping, you will pay nothing and let us absorb the entire delivery costs. Currently, our free shipping is offered to purchase value of RM150.
DELIVERY DURATION
The duration taken for the parcel to reach your doorstep will depend on the courier service companies. An estimated delivery duration will be around 3 - 7 business days (exclude Saturday and Sunday).
An update of parcel tracking number will be sent to your registered email once your order has been fulfilled by us. Should you not receive any tracking number, please contact us via customercare@joyofoiling.com.my. We are ready to assist you of the whereabouts of your parcel.