Ordering From Us - FAQs

How can I make a purchase from your store?

You can either make a purchase online, visit to our physical store or WhatsApp us to purchase.

Purchase online:

Visit to our physical store:

• Visit to our brick and mortar store to sniff, test and shop.  We are located at Lot 2A-2, Ground Floor, Kompleks Sg Tajong, KM5 Jalan Sg Tajong, 91000 Tawau, Sabah, Malaysia.
• Visit to one of the selected Guardian stores near you to sniff, test and shop.   We, Joy Of Oiling, are an exclusive supplier of Plant Therapy Essential Oils to Guardian Malaysia. To know which Guardian stores that Plant Therapy Essential Oils are available, contact us at 0128179399.

WhatsApp to purchase:

• WhatsApp us via 0128179399, 0128019338, or 01156609833.  We can create an order manually on your behalf and send invoice and payment details to you to proceed with payment. 
• Once payment is made, please update us the proof and the order is completed!
• You can decide the delivery method, either shipped by courier service, delivered by rider or pick-up yourself.  Our Klang Valley admin office (01156609833) can arrange for pick-up or same/next day delivery by Grab. 

How to sign up in your official web-store www.joyofoiling.com.my?

• Browse www.joyofoiling.com.my to register.  Once registered, check the inbox of your registered email for two emails. First email is to verify account; second email contains welcoming message with a welcome voucher code.
• Click on the first email and follow the instructions to verify your account and change your password (recommended).
• Click on the second email for the welcome voucher code.  If you cannot find the email, here we provide our welcome voucher code - WELCOME10
• Ensure you have logged in before applying the welcome voucher code in the 'checkout' page. 

How to purchase in your official web-store www.joyofoiling.com.my? 

• You can shop and purchase either as a guest or using your logged in account.  
• After adding your desired product(s) into the cart, enter voucher code (if any) in the column provided below the cart and click ‘apply’. You should be able to see the amount of voucher being deducted if the voucher code is successfully applied. 
• Then, click ‘checkout’ and the page will lead you to the 'place order' page.
• At 'place order' page, you are to complete the delivery method and payment method:
  1. Delivery method: Choose either shipping or pickup.   If you wish us to ship your order to you, please enter your shipping address and select your desired courier service company.  Shipping fees will be added to your invoice if your purchase does not meet the minimum amount to be entitled for free shipping.  Currently, our store is running an offer of free shipping for a minimum purchase of RM150 (subject to change from time to time).  If you prefer to pick-up at our physical store, select your desired day and time to collect and we will get your order ready for you.   The same goes with pickup (cash on delivery) that allows you to pay at our physical store when picking up your order.
  2. Payment method: Select your desired payment method either by credit card, e-wallet, online banking, PayPal via iPay88 or Riipay (3-month 0% interest instalment). 
  3. Click on ‘Place Order Now’ and the page will lead you to the payment gateway to complete the order.   

What should I do after making payment for my order in your official web-store www.joyofoiling.com.my?

• Once payment is successfully made, you will receive a confirmation email stating that your order is completed.  
• If you wish us to ship your order to you, our team will work diligently to fulfill and ship out your order within 1-3 working days.  If you opt to pick-up at our physical store or our Klang Valley admin office, our team will get ready your order accordingly before your desired pick-up day and time.    
• Once our team has processed and fulfilled your order, you will receive a notification email that shows your tracking information.  You may track your parcel accordingly.   

What are the benefits of purchasing from Joy Of Oiling?

• Whether you prefer to purchase online, shop at our physical shop or order through WhatsApp, you will enjoy the same benefits:
  1. Buy more earn more – Earn RM2 credit with every RM100 spent (subject to change from time to time).  For instance, if your purchase is RM200, you will gain RM4 credit.  The credit is rewarded based upon the purchase value after the deduction of any voucher applied, credit redemption, and with the exclusion of shipping fee.  You may use this credit to deduct your purchase value in the future.  There is no expiry date for this credit.  To check your accumulated credit, log in to your account and the amount is shown under ‘available credit’.
  2. RM5 Follower discount – Follow us in Instagram @joyofoiling_my, you will receive a welcoming message and an IG follower voucher code from our team.  Apply this voucher code in the 'checkout' page in order to enjoy RM5 off your purchase (with a minimum purchase of RM100). 
  3. First-hand information – Be it promotional alerts, new products launched, or aromatherapy tips, you will get them first-hand via email or WhatsApp once you have signed up with us.

What if the product(s) that I wish to purchase is/are not available in your official web-store www.joyofoiling.com.my?

• All the products listed in our official web-store are ready stock in Malaysia.  However, if the product(s) that you wish to purchase is/are not listed, you may contact us via 0128179399 to make a pre-order from us.  We are happy to provide more details if you are keen on this.  

Can I purchase your products to resell?

• Yes, we do provide reseller plans for enthusiastic oilers to share the benefits of our products with the communities and to earn decently.  Contact us via 0128019338 to learn more.  

Can I refer your products to others?

• Yes, we are more grateful to have you being our referrer to your family and friends.  We will reward you decently for your kind gesture! Contact us via 0128019338 to learn more.